Free domestic shipping for orders over RM150.00 Click here to read Shipping Information

Shipping Information

We offer few shipping services to ship our orders to both domestic and international addresses with the following service providers. These services come complete with a tracking number given by the respective service provider.
 

FOR INTERNATIONAL ORDERs

1) POS Malaysia Air Express (the most economical)*
2) EMS
3) DHL
 

*Though tracking number is available and provided, tracking is usually reliable right until the delivery is completed by the destination country postal service handler. Somehow there may be circumstance that the tracking may be incomplete and difficult to trace upon departure from Kuala Lumpur, Malaysia. Should this happen, we can only escalate and to pursue by lodging a complaint with our local postal service provider for action to be taken by them. 
 

A) Our primary mode of shipping options are divided into the following categories;-

- Loose Items with POS Malaysia Air Express (Max. 2kg)
- Loose Items with EMS (Max. 2kg)
- Loose Items or Box Set/Figure with DHL (Max. 2kg)
- Small Package Loose Items with POS Malaysia Air Express (suitable for two to five small loose items/parts; excluding action figure body)**

 

**NOTE: For customer choosing to use this shipping method, please be informed that the shipping type in use will be using a soft-skin flyer pack and without box. This method is not recommended if you purchase fragile breakable plastic item/gear such as: weapon set, eyewear & etc. Should customer insist to use this method to ship their fragile orders, they should understand the risk and the likelihood of the item(s) being damaged. Toyztactic will not be liable in such condition and customer are been advised to be aware of the risk ahead.
 

 

B) Each of the shipping mode carry a FLAT RATE shipping fee and the charges are zoned in accordance to your respective geographical region (country). This will give you clear visibility over the shipping options that is available to your home country. These shipping services come default with a tracking number. Insurance if needed is an extra cost to the customer.
 

C) Beginning from 01-Sept-2017, we are offering a service where international customer can choose to combined their multiple loose item/part orders without having to be charge with multiple shipping charges each time when a new order being made. This service is known as: International Combined Order - Ship In Loose Form and it is only applicable for loose item/part that are purchased from the Loose Part section. Reminder: the maximum payload for a combined order shall remain as 2KG and nothing more.
 

D) How do I combined my order for loose item/part that I had made? 
    - Make your selection and add your loose item into the shopping cart.
    - Once you are done, select Checkout.
    - During Checkout you will be prompt to select your preferred Shipping Option.
    - Choose and select , International Combined Order - Ship In Loose Form (no cost).
    - Confirm and to finalized your order.
    - Pay the total shown via Paypal (without shipping charge).
    - You may continue with the same cycle until you are ready to combined all your orders and to have the items ship to you.
 

E) How many order or item(s) that I can combined into a single shipment?
    - In a rule of thumb, the final weight and payload shall not weight beyond 2KG.
    - In case that your combined orders exceeded 2KG, we will contact you and to suggest a viable shipping option for your consideration.
 

F) Can I order a box set or figure and to have it ship in loose?
    - Yes.
 

G) Which will be the best method to ship a box set or figure in loose form?
    - Any of these services is able to do so; POS Malaysia Air Express / EMS / DHL
    - Maximum weight permissable per order/invoice is 2KG.
    - In case your order exceeded the weight limit, we will contact you and to suggest a viable shipping option for your consideration.
 

H) Can I ship a box figure or accessory together with the original packaging?
    - Yes and it is only ship via DHL.
 

I) Payment is to be made and completed upon Checkout. We accept Paypal for all international orders. 
 

J) No pre-payment or partial payment accepted, we will only accept a payment in full per order/invoice except for combined shipping. A combined shipping charges will be invoiced during the final checkout before shipping.
 

K) For further enquiry please email to: toyztactic@gmail.com

 

L) International FREE SHIPPING is available with the following conditions apply;-
    - UNITED KINGDOM, GERMANY & NEW ZEALAND effective from 01st January 2019
    - SINGAPORE, BRUNEI & THAILAND effective from 05th June 2019
    - Minimum order worth USD120 and above for loose items or box figures & accessory sets
    - Applicable to single invoice with orders worth USD120 or multiple invoices with a combined total purchase of USD120
    - All orders will package and to be ship in loose form ONLY
    - Shipping service will be provided by POS Malaysia or DHL ONLY
    - Payments MUST be made in full including, pre order items before shipping
    - Effective from 01st January 2019

    


FOR DOMESTIC ORDER (MALAYSIA ONLY)

For Domestic - Malaysia Only orders, we ship nationwide, including Sabah & Sarawak with the following shipping services;-

1) POSLAJU
2) DHL
 

A) We are also offering Cash on Delivery (COD) for customers based in Kuala Lumpur, Petaling Jaya, Cheras, Damansara, Kepong, Selayang, Subang and Rawang.
 

B) For COD dealing, advance time & venue arrangement is require in order for us to fulfill your order & delivery promptly.
 

C) Door-to-Door delivery is available, for a single order worth RM1000 and above. It is a complimentary service and is available for following ship to addresses;-
     - Kuala Lumpur (Ampang, Selayang, Kepong, Gombak, Cheras, Setapak, Wangsa Maju, Bangsar & Damansara)
     - Petaling Jaya
     - Subang
     - Shah Alam
     - Klang
     - Sungai Buloh (Selangor)
     - Rawang (Selangor)
 

D) All domestic order (loose item or box figure/accessory) worth RM150 and above will enjoy FREE SHIPPING. This is applicable for order to be ship throughout Malaysia including Sabah & Sarawak. We will ship your order with either POSLAJU or DHL.
 

E) To enjoy the free shipping, all you need to do is to register an account with us, click here to register. Upon completion of the registration you can start to enjoy the free shipping entitlement. Please take note that the free shipping entitlement is strictly for corresponding and ship to address registered with MALAYSIA postal code only.
 

F) We accept the following payment mode for all domestic orders;-

    - Bank Transfer
    - Cash (for COD, self collection or door step delivery)
    - Credit Card* (for COD, self collection or door step delivery)
    - PayPal

*Credit Card acceptance for COD, self collection or door step delivery is available via GHL AirPOS. 
 

G) For further enquiry please email to: toyztactic@gmail.com

 

 

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