We offer few shipping services to ship our orders to both domestic and international addresses with the following service providers. These services come complete with a tracking number given by the respective service provider.
FOR INTERNATIONAL ORDERs ONLY
1) DHL eCommerce aka DHL Post & Parcel International
2) DHL Express Worldwide Courier
3) FedEx (Federal Express)
*All international shippings will be given a tracking ID. We strictly shipping all of our orders with tracking ID (insurance is optional and to be borne by the customer). Somehow there may be circumstance that the tracking may be incomplete and difficult to trace upon departure from Kuala Lumpur, Malaysia. Should this happen, we can only escalate and to pursue by lodging a complaint with the shipping service provider for action to be taken by them.
A) Our primary mode of shipping options are divided into the following categories;-
|1||DHL - Ship One Action Figure Only with Box (maximum weight permitted 2kg per order)|
|2||DHL - Ship One Action Figure Only in Loose Form (maximum weight permitted 2kg per order)|
|3||DHL - Ship Loose Gears Only with Box (maximum weight permitted 2kg per order)|
|4||DHL - Ship Loose Gear Only with Box (for 2 to 10 small items exclude figure body with weight not exceeding 1kg)|
IMPORTANT: What is shipping in Loose Form mean? Shipping in loose form means, if a customer purchase a box action figure or a box weapon/accessory set from the store, we will remove the figure, accessory & others from the original manufacturer packaging and to repackage all these items into much smaller and compact packages. The repackaged items will then be placed into a air transportable carton complete with sufficient inner protection example; bubble wrappers or relevant protective materials.
COVID-19 / CORONA VIRUS ADVISORY NOTICE FOR INTERNATIONAL SHIPPING
Due to the present global situation with the pandemic where delays in shipping to international destinations is a major distraction with suspension of postage and shipping services, inavailability of flights and etc. The situation changes rapidly and at times, shipping availability will change on the fly and immediately. We will do our best that we could to attempt to ship international orders via safe and available shipping medium that is available for that day. Should the advisory received from the service provider says there will be no flight or shipping to the intended destination, we will keep the orders safe with us until shipping is available again. We are constantly checking the updates with the service provider and rest assured, orders will be shipped immediately the moment when the situation permits.
B) Each of the shipping mode carry a FLAT RATE shipping fee and the charges are zoned in accordance to your respective geographical region (country). This will give you clear visibility over the shipping options that is available to your home country. These shipping services come default with a tracking number. Insurance if needed is an extra cost to the customer.
C) We are also offering international customers flexibility where you can combine multiple orders and to request for a single shipment. This allows you to pay for only a single shipping fee while consolidating all your orders to be ship in a single package. This service is known as: International Combined Order - Ship In Loose Form and it is applicable for box action figure, weapon/accessory sets and loose gears. NOTE: We will ship all orders in loose form only.
D) How do I combined my order for loose item/part that I had made?
- Make your selection and add your loose item into the shopping cart.
- Once you are done, select Checkout.
- During Checkout you will be prompt to select your preferred Shipping Option.
- Choose and select , International Combined Order - Ship In Loose Form (no cost).
- Confirm and to finalized your order.
- Pay the total shown via Paypal (without shipping charge).
- You may continue with the same cycle until you are ready to combined all your orders and to have the items ship to you.
E) How many order or item(s) that I can combined into a single shipment?
- There is no limit to the shipping payload but ultimately if the package gets larger and heavier, the shipping fee will rise in accordance to it's final weight.
- In case that your combined orders exceeded 2KG, we will contact you and to suggest a viable shipping option for your consideration.
F) Can I order a box set or figure and to have it ship in loose?
G) Which will be the best method to ship a box set or figure in loose form?
- Any of these services is able to do so; DHL Post & Parcel, DHL Express Worldwide Courier and FedEx
- In case your order exceeded the weight limit, we will contact you and to suggest a viable shipping option for your consideration.
H) Can I ship a box figure or accessory together with the original packaging?
- Yes and it can be ship with DHL Post & Parcel, DHL Express Worldwide Courier and FedEx.
- UPDATED: We no longer ship international orders with POS Malaysia until further notice.
I) Payment is to be made and completed upon Checkout. We accept PayPal & Stripe for all international orders.
J) No pre-payment or partial payment accepted, we will only accept a payment in full per order/invoice except for combined shipping. A combined shipping charges will be invoiced during the final checkout before shipping.
K) For further enquiry please email to: firstname.lastname@example.org
L) International FREE SHIPPING is available to these countries with the following conditions apply;-
- UNITED KINGDOM, USA*, GERMANY, FRANCE, AUSTRALIA & NEW ZEALAND - with minimal purchase worth USD250 and above.
- INDONESIA & JAPAN - with minimal purchase worth USD200 and above.
- SINGAPORE, BRUNEI & THAILAND - with minimal purchase worth USD85 and above.
- Applicable for loose 1/6 items or box figures & accessory sets.
- Applicable to purchase made in single invoice with minimal purchase total or a combination of multiple orders & invoices that exceed the minimal purchase amount.
- All orders will be package and to be ship in loose form with carton/shipper box ONLY (NO SHIPPING WITH ORIGINAL ARTWORK BOX OR PACKAGING)
- Shipping service will be provided by DHL Post & Parcel, DHL Express Worldwide Courier and FedEx.
- Payments MUST be made in full including, pre order items before shipping
- Updated on 01st June 2021
- * For USA - free shipping is applicable to CONUS states. Please contact us if shipping is to be directed to Alaska, Hawaii, Puerto Rico and other territories control by the United States.
FOR DOMESTIC ORDER (MALAYSIA ONLY)
For Domestic - Malaysia Only orders, we ship nationwide, including Sabah & Sarawak with the following shipping services;-
2) DHL eCommerce
A) We are also offering Cash on Delivery (COD) with minimal purchase of RM100 and above for customers located in Klang Valley only.
B) COD dealing is available from Monday to Sunday and requires advance 48-hours location, date & time arrangement.
C) Door-to-Door delivery is available, for a single order worth RM700 and above. It is a complimentary service and is available for following areas;-
- Kuala Lumpur (Ampang, Selayang, Kepong, Gombak, Cheras, Setapak, Wangsa Maju, Bangsar & Damansara)
- Petaling Jaya
- Shah Alam
- Sungai Buloh (Selangor)
- Rawang (Selangor)
D) All domestic order (loose item or box figure/accessory) worth RM150 and above will enjoy FREE SHIPPING. This is applicable for order to be ship throughout Malaysia including Sabah & Sarawak. We will ship your order with either POSLAJU or DHL.
E) Box action figure or box accessory or weapon set, will be ship together with it's original manufacturer artwork box, throughout Malaysia with no extra charge.
F) To enjoy the free shipping, all you need to do is to register an account with us, click here to register. Upon completion of the registration you can start to enjoy the free shipping entitlement. Please take note that the free shipping entitlement is strictly for corresponding and ship to address registered with MALAYSIA postal code only.
G) We accept the following payment mode for all domestic orders;-
- Bank Transfer
- Cash (for COD, self collection or door step delivery)
- Credit Card* (for COD, self collection or door step delivery)
*Credit Card acceptance for COD, self collection or door step delivery is available via GHL AirPOS.
H) For further enquiry please email to: email@example.com